At A Glance
We subsidise all the UK delivery charges, so you actually pay less than what it is costing to dispatch goods.
Goods that are in stock are dispatched within 24 hours, Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm.
We use Royal Mail and DPD courier for postage handlers.
In More Depth
Royal Mail UK & Worldwide Parcels:
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.
If you are using this service please provide an email address and mobile number for your customer. DPD will contact your customer by text or email to notify them of a delivery time and date. If this is not convenient for your customer, they have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.
BFPO (British Forces Post Office):
Goods are dispatched on Royal Mail Tracked.
>Note: You may receive an order going to a BFPO address. The address may contain an overseas country. This does not matter. All BFPO parcels are delivered to a central office in London and then distributed overseas by the Army. When dispatching these orders please select BFPO from the drop-down country list.
UK Postage - Up to 2kg of Goods:
Royal Mail Tracked48 Delivery
Royal Mail Tracked24 Delivery
Royal Mail Overnight Delivery
These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.
Royal Mail First Class Delivery
Royal Mail Second Class Delivery
These services are available for low-cost orders making postage a lot more affordable, we don't recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.
Courier Charges - Up to 30kg of Goods:
DPD Classic Next Day
Delivery service with a 1 hour delivery window - Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.