Refund policy

Refund & Returns Policy:-

www.scantilyclad.co.uk

1. Unwanted Goods

 unwanted goods may be returned under the following conditions:

• Condition of Goods: Items must be unused, in their original condition, and in original packaging (including shrink wrapping, seals, etc.), and in a re-sellable condition.
• Time Frame: A return request must be submitted within 14 days of you/customer receiving the goods.
• Return Shipping: Goods must be returned at your own expense.

If we believe goods have been used, or if the above conditions are not met, we reserve the right to return the goods to you at your cost.

Important: Sealed items that have been opened are strictly non-refundable and non-exchangeable.

 

2. Faulty Goods

We provide a one-year product guarantee on faulty goods from the date of purchase. To return faulty items, the following procedure applies:

1. Video Evidence: A video must be provided clearly showing the fault. This should include:

   • Inserting batteries or charging the product.

   • Powering the product on and off.

   • Demonstrating the fault during operation.

2. Notification: You must contact us before returning any items. Failure to notify us in advance may delay processing.

3. Evaluation & Distributor Liaison:

   • Once the product and video are received, we will assess the fault.

   • In some cases, we may need to liaise with our distributors or manufacturers before confirming whether a replacement can be issued. This may extend the processing time, but we will keep you updated throughout.

4. Outcome         

• If confirmed faulty, we will offer a replacement.

• If a replacement is not available, we will issue a refund or account credit.

• If the item is returned as faulty but is found to be in working order, it will be returned to you at your expense (including shipping) and the original item cost will be recharged.

3. Non-Delivered Orders

If an order is marked as undelivered by the carrier, it will be treated as Unwanted Goods, and the following conditions will apply:

• Restocking Fee: A 25% restocking fee may be applied.
• Refund: A refund will be issued for the item(s) only, excluding shipping charges.
• Reshipment: If you would like the item(s) resent, new shipping charges will apply

If you are a customer based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.

Any discrepancies or damaged items need to be reported within 14 Days of being delivered.

SCANTILYCLAD.CO.UK