Shipping policy
The Dispatch
Goods that are in stock are dispatched within 24 hours, Monday to Friday.
If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm.
We use Royal Mail and DPD courier for postage handlers.
Understanding the Delivery Procedure.
At A Glance
Royal Mail Second ClassWe Look after the entire dispatch process of your orders. From dispatch, tracking, and compensation procedures.
In More Depth
Royal Mail UK & Worldwide Parcels:
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.
DPD
If you are using this service please provide an email address and mobile number. DPD will contact your customer by text or email to notify them of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.
BFPO (British Forces Post Office):
Goods are dispatched on Royal Mail Tracked.
>Note: You may receive an order going to a BFPO address. The address may contain an overseas country. This does not matter. All BFPO parcels are delivered to a central office in London and then distributed overseas by the Army. When dispatching these orders please select BFPO from the drop-down country list.
UK Postage - Up to 2kg of Goods:
Royal Mail Tracked48 Delivery
Royal Mail Tracked24 Delivery
Royal Mail Overnight Delivery
These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.
Royal Mail First Class Delivery
Royal Mail Second Class Delivery
These services are available for low-cost orders making postage a lot more affordable, we don't recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.
Courier Charges - Up to 30kg of Goods:
DPD Classic Next Day
Delivery service with a 1 hour delivery window - Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.
Your customer will receive text messages and email notifications and also calling-cards if DPD have been unable to deliver their parcel. If your customer then fails to re-arrange a delivery with DPD directly this fee is incurred. We will pass this charge on to your Xtrader account.
Remote Location Delivery Charges
Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
BT postcode - £10.41 two day.
Scottish Highlands - £10.41 two day
Channel Islands - £10.41 two day
BT postcode - £19.43 one day.
Scottish Highlands - £19.43 one day
Channel Islands - £19.43 one day
All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. UK:- Goods are dispatched by the choice you select during checkout Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-4 days. DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-3 days.Southern Ireland:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-6 days.Europe:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-6 days.Rest of World:- Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International. Delivery takes 3-6 days. BFPO (British Forces Post Office):- Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-6 days.